Returns & Refunds for Physical Products
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@bretone.shop.
Items sent back without first requesting a return will not be accepted.
If your return is accepted, we’ll provide you with a return shipping label and instructions on how and where to send your package.
For any return-related inquiries, you can contact us at contact@bretone.shop.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and take appropriate action.
Exceptions & Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as personalized or special orders)
- Personal care items (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Unfortunately, we also do not accept returns on sale items or gift cards. If you have questions about a specific item, please contact us.
Exchanges
The fastest way to get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If your order is being shipped within the European Union, you have the right to cancel or return it within 14 days, for any reason, without justification. As with other returns, the item must be in its original condition, unworn or unused, with tags and in its original packaging. You will also need proof of purchase.
Refunds for VIP Membership Subscriptions
If you cancel your VIP membership, you may be eligible for a refund upon request.
To cancel your membership and request a refund, please contact us via email or live chat. Refunds are processed within 5 business days and will be issued to your original payment method.
If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at contact@bretone.shop .